Privacy Policy

Introduction

Haute Concierge (“we”, “us”, “our”) is a private concierge and lifestyle management service operating in the United Arab Emirates and the Kingdom of Saudi Arabia. We are committed to protecting the privacy and confidentiality of every client, visitor, and enquirer who engages with us.

This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and the rights you have in relation to it. It applies to all interactions with our website (hautecncg.com), our services, and any communications with our team.

By using our website or engaging our services, you agree to the practices described in this policy.

1. Who we are

Haute Concierge is a private concierge service. For data and privacy enquiries, you may contact us at:

• Email: info@hautecncg.com
• Phone: +971 50 921 9677
• Operating regions: UAE | KSA

2. Information we collect

We may collect and process the following categories of personal information:

Information you provide to us directly

• Full name, email address, and phone number submitted through our contact or membership forms
• Travel preferences, dietary requirements, and other lifestyle preferences shared to facilitate service delivery
• Correspondence and communications exchanged with our team via email, phone, or messaging platforms

Information collected automatically

• Standard web analytics data such as browser type, device, IP address, pages visited, and session duration
• Cookies and similar tracking technologies as described in Section 7 below

Information from third parties

• Referral information from partner hotels, airlines, or event providers where relevant to a service request

We do not collect sensitive personal data (such as financial account details, health records, or identification documents) unless strictly necessary to fulfil a specific service, and only with your explicit consent.

3. How we use your information

We use your personal information for the following purposes:

• To respond to enquiries and provide the concierge services you have requested
• To manage your membership or client profile and maintain service continuity
• To communicate with you about your requests, bookings, and arrangements
• To improve our website and service offering based on aggregated usage patterns
• To comply with applicable legal obligations in the UAE and KSA
• To protect the security and integrity of our operations

We do not use your personal information for automated decision-making or profiling.

4. Legal basis for processing

Where applicable under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and relevant KSA data protection frameworks, we process your personal information on the following grounds:

• Contract performance — where processing is necessary to deliver a service you have requested
• Legitimate interests — where we have a legitimate operational interest that does not override your rights
• Legal obligation — where we are required to process data by applicable law
• Consent — where you have explicitly consented, for example to receive communications from us

5. Data sharing and disclosure

Haute Concierge does not sell, rent, or trade your personal information to third parties.

We may share your information in limited circumstances:

• With trusted service partners (hotels, airlines, transportation providers, venues) solely to the extent required to fulfil your specific request
• With professional advisers such as legal counsel or auditors, under strict confidentiality obligations
• With regulatory or government authorities where required by law
• In connection with a business transfer or merger, where data would remain subject to equivalent protections

All third parties with whom we share data are required to handle it with the same standard of care and confidentiality we apply ourselves.

6. Data retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Client records are typically retained for a period of five years following the end of an active client relationship, after which they are securely deleted or anonymised.

You may request early deletion of your data at any time (see Section 8).

7. Cookies

Our website uses cookies — small text files placed on your device — to support basic functionality and understand how visitors use the site.

We use the following types of cookies:

• Essential cookies — required for the site to function correctly
• Analytics cookies — help us understand site usage in aggregate, without identifying individuals

You may adjust your browser settings to decline cookies at any time, though this may affect some areas of the website.

8. Your rights

You have the right to:

• Access the personal information we hold about you
• Correct any information that is inaccurate or incomplete
• Request deletion of your personal information, subject to legal retention obligations
• Withdraw consent at any time where processing is consent-based
• Object to processing carried out on the basis of legitimate interests

To exercise any of these rights, please contact us at info@hautecncg.com. We will respond within 30 days.

9. Data security

We maintain appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Access to client data is restricted to authorised personnel only and is subject to strict confidentiality obligations.

10. International transfers

Where personal data is transferred outside the UAE or KSA — for example, to coordinate with an international partner — we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

11. Children’s privacy

Our services are intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us immediately.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page will reflect the most recent revision. Continued use of our website or services following any update constitutes acceptance of the revised policy.

13. Contact us

For any questions or concerns regarding this Privacy Policy, please contact:

Haute Concierge
Email: info@hautecncg.com
Phone: +971 50 921 9677